I’ve brought my Silverado into Daniel Long’s Chevy for a number of recall repairs and general maintenance over the past year since moving to town. I had to take a moment to reach out to you about the quality work of one of your Service Advisors.
I’ve been continually impressed by the customer service and professionalism of Frank Owen. He goes out of his way to ensure me that my truck is in great hands, and his transparent communication never leaves me wondering about the status of my vehicle. I can tell everyone in your service department works really hard to meet the repair demands of the community (thank you all), and having someone like Frank managing my service really puts me at ease.
If anyone in your department deserves a raise, it should be Frank Owen. I tell my friends to call him directly for their vehicle maintenance because having someone you can trust in the vehicle service industry is invaluable. You can expect more customers heading your way specifically because of the professionalism and integrity demonstrated by Frank.
All the best,