The Daniel's Long maintenance team were professional and did a great job. I am especially appreciative of Gerry and his efforts on my behalf. Thank you On the other hand, Garin Murdock attempted to grossly overcharge me for an extended warranty. I met with him to purchase an extended warranty for my 2017 Grand Sport Corvette. After gathering the information on the car, Garin offered me a 3rd Party Agreement for $3700. I told him I had been on line and his offer was insulting and outrageous. He then offered me a second 3 party agreement for $2400. I told him that that offer was equally outrageous. I requested the GM Extended Warranty that was on my iPhone. He went to the GM site and came up with a figure of $1360 with a $100 decreeable. I was able to purchase the same GM Extended Warranty with $0 deductible for $1298 on line. I guess maybe Garin should put a sign on his desk "Caveat Emptor".
Only reason I come back is because of the coupon book, this is the second time they told me I needed my car fixed and try to charger me FOUR times as much as any other place for work being done. Just outrageous!
We are disappointed to hear that you did not have a more positive experience with us at Daniels Long Chevrolet. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Daniels Long Chevrolet (719) 632-5591
Me and the wife enjoyed the experience. Daniel Long has a great sales team l, but the salesman Chris is new to sales and needs more training. He didn���t know a lot about the vehicles or the loan rates. He told me I qualified for financing for 0% through GMC and said it qualified for the vehicle we wanted. Then come to find out it wasn���t for the vehicle we wanted. My family needed a bigger vehicle and I explained that to him and told him several times I needed a vehicle with a 3rd row and that���s why I was trading in my truck for an SUV so we all could ride together. He still insisted in myself trying to get into a brand new truck. When that wasn���t fixing the issue when I clearly stated that I wanted an SUV. He also kept referencing his phone for the information on different vehicles or asking other colleague for information. I recommend he does more research on vehicles when selling them. That would show he knows what he is doing and shows he is a competent sales person. The Sales Manager Tavis was excellent and is the one that made the deal for me and my wife to go forward with the purchase. Tavis is clearly experienced and knew what was going on. If Tavis didn���t step in and help with the deal I would of walked away. Tavis and the finance department made the trip worth coming in and getting a new vehicle. I would recommend people to come into Daniel long but wouldn���t recommend them to see Chris till he gets more experience under his belt.
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Hi, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Went in to get a leak fixed. Prior to bringing truck in there were no obvious leaks showing , the very next day of getting my truck back I was starting to have oil leaking and staining the drive way and parking area. Not a little amount either, a lot. Will not be going back here.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (719) 632-5591 to discuss your concerns, as your satisfaction is of utmost importance to us.
Steve , thank you for your kind words. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!