Customer Reviews

Great service, great people!

Great people, very friendly and willing to help you.

We always receive great service at DL! Thanks

Service, friendly, no pressure.

Set expectations and then exceeded them - that is how to run a business !

I was greeted by James Wright and he was excellent to talk with. Very comfortable and knowledgeable. He made the whole thing a very pleasant experience. Definitely recommend this dealership to others!

Gerry in service took exceptional care of me and my truck while I was in for oil change and tire rotation. I recommend him or any other member of the service team.

Thank you for going the extra mile troubleshooting my alignment The column is nice and tight and power is being distributed evenly once again. Thanks to Chris and all maintainers

James and Cody always take great care of me and my wife. We have purchased many cars and always work with them. Good car people are hard to find so give them a raise.

I brought my 2011 Chevy Equinox in for the recommended ball joint replacement and air filter replacement as well as a battery test on 8/28. The ball joints were recommended to be replaced after an inspection by the same service department on 7/20. On 8/28, the ball joints were no longer recommended to be replaced and I was told that the ball joints had approximately 15,000 miles left before they needed to be replaced. Instead, the sway bar and links were the recommended parts now needing to be replaced. Both were replaced as well as the air filter. Upon picking up the vehicle, it was found out the battery was not tested. A quicker battery test was run before leaving and it was recommended that the car be brought in before it “gets cold out” so it can either be charged or replaced. On 8/30 at midday, I called and left a voicemail with the service manager at Chevy to discuss the problems and still not have heard back. On 9/1 when I drove the car for the first time after picking it up, it was found to make a terrible banging noise it did not make prior to service. The noise is present with sharp turns, stopping, and acceleration. I hope someone contacts me soon to discuss these issues and gets them resolved. I am extremely dissatisfied with with this entire experience because I have a terrible suspicion that the dealership is purposely recommending replacing parts that do not need to be replaced on top of general incompetence. Please call me at 781-710-5044.

Rep was incredible, staff is always very good

Everyone was nice

Chris was knowledgeable of the vehicle, informative and friendly.

Like the personal service from Gerry Burrows. Before brought my avalanche in for service. Now also bring in my Jeep Liberty. Much better service from you guys.

Service department is always great

I was able to obtain the form to get my Colorado license plates. It was very easy.

I made an appointment to have the oil changed on my Chev. Duramax diesel truck 5500 frame, class C motorhome. A 6.6 L. motor. After about 45 minutes I walked outside to look at the new corvettes. I seen the technician from a distance working on the oil change. The oil change took place out in the parking lot. I walked inside and soon was advised the truck was ready. I paid the bill and was handed the oil change sticker, was told the technician did not want to get inside the cab of the motorhome. As I walked up to the motorhome, I seen rags under the motorhome and a lot of oil spilled. I decided to check the oil level. From the markings on the dip-stick it was 3 to 4 quarts low. I walked back and advised a service manager. He walked out to the motorhome and he checked the oil. He agreed it was low. He went back and got the technician. The technician put two cans (bottles) of oil in the engine. He rechecked the level and had to go get two more bottles. After he put in the third bottle, he rechecked the level. It was still not full. I suggested that I start the engine and let it run for a few minutes and then recheck the oil level. We did this and it was still below the full mark. The technician suggested that I take the 4th bottle and add it if needed. I drove the truck back across town to the storage lot. I rechecked the level and it was still a quart low. I added the quart and then it showed full. All the manuals for this Duramax diesel shows it requires 10 quarts of oil. The invoice showed I was charged for 10 quarts. When I observed the man working on the oil change, I recall seeing a large container with a spout. I am assuming this was the container he used to carry out the bulk oil. I did not see any cans (bottles) of oil. Somehow the technician failed to put in 10 quarts of oil, and only put in six. A couple of things may have happened. He did not measure out the correct amount of oil or he may have forgot to put in the drain plug and spilled the 4 quarts on the ground. This may have been the reason for the large oil spill under the motorhome engine. First, I have never had an oil change in any of my vehicles that the technician did not check the oil level after filling. Second, I have never seen them not start the motor and check to see if the filter was leaking. To give a customer a vehicle back with it being 4 quarts low is just not reasonable, in fact it is inexcusable. I have had this motorhome into your garage many times over the years and have been happy. Not this time.

Andy and Cody were top notch. They broke out all the numbers. Nothing was a surprise. Garrin explained all the financing down to the finest of detail.

easy check in, got updates through the process, got it done early too.

dealership and its personel are the best i have ever dealt with