We absolutely appreciate Charles Cecil. His kindness and compassion to me being sick, his concern for my well being while we were there and through the whole process in buying our car was just absolutely amazing. He is the best sales person ever. We plan on buying a new truck next year and we look forward to dealing with Charles Cecil again. Steve in the finance department was awesome also.
Tony,while being new to sales, was confident and knowledgeable in his answers to our questions. If he was unsure about his response, he found the information quickly which helped us purchase the right truck for our needs.
Service rep Carl was curt and rude. After being assured prior to bringing my vehicle in that the interlock would not be a problem and that I could remain with the car, I was prevented from doing so and the techs allowed the car to run without me present which faulted the interlock when it called for a retest. I complained about this and was treated very rudely by Carl in reaponse. You get zero stars - I only put one because it would not let me submit the form with zero.
In and out quickly but not as fast as projected. Recall handled well.
Wanted to see used pickups but they were at a show that day. Also talked to used car manager at front desk about lease vs. used and he introduced me to a salesman as I was leaving. Have answered a couple of auto emails but no contact yet regarding my inquiries that day.
Your signage was clear and landscape was attractive, however someone neglected to pickup two water bottles in the parking spaces. I was immediately greeted in the service lane and directed where to go. I did have to wait until the service writer, Frank, finished a telephone conversation with another client. Once he he focused on me the process moved along smoothly and he gained my confidence with his professional approach and knowledge of the required service. I waited longer than anticipated and was not informed of the reason for the delay. The payment process and delivery of my car was smooth and it was as clean as it was when i arrived.